FAQ

1. How does the UV-C sterilizer work?
Our sterilizer uses UV-C light technology to kill up to 99.9% of bacteria and germs that can live on toothbrush bristles. The UV light breaks down their DNA, making them harmless. This ensures your toothbrush is safe, clean, and ready for everyday use without the hassle of harsh chemicals.

2. Is it safe for daily use?
Yes — UV-C sterilization is safe, effective, and completely chemical-free. Each cycle shuts off automatically once complete, so there’s no risk of overexposure. It’s designed for daily use and perfect for the whole family, including children.

3. How long does sterilization take?
Sterilization takes only a few minutes per cycle. This means your toothbrush is quickly disinfected and ready whenever you need it, whether for your morning routine or before bed.

4. Will it fit all toothbrushes?
Yes — the Veon sterilizers are designed to work with most toothbrush types, including:

  • Manual toothbrushes

  • Electric toothbrush heads (e.g., Oral-B, Sonicare)

5. How many toothbrushes can it hold?
We have different models to suit different needs:

  • VeonGO – holds 1 toothbrush (ideal for travel)

  • Veon – holds 5 toothbrushes

  • Veon Plus – holds 5 toothbrushes + 1 razor

6. How is it powered?
All Veon sterilizers are USB-C rechargeable and battery-powered.

  • Energy-efficient and lightweight

  • Convenient for home or travel

  • A single charge provides multiple sterilization cycles

 Shipping & Delivery

7. Where do you ship from and how long does delivery take?
We ship internationally from our facilities in:

  • China

  • USA

Delivery typically takes 10–15 business days depending on your location. Once your order is dispatched, you’ll receive a tracking number to follow your package every step of the way.

 Returns & Warranty

8. Do you offer a warranty or money-back guarantee?
Yes! We stand by the quality of our products. Veon offers a 30-day money-back guarantee so you can shop with confidence. If you’re not satisfied, you can return your product within 30 days for a full refund (see our return policy below for details).

9. What is your return policy?
If you wish to return your purchase, you may request a return within 30 days of receiving your order. To qualify:

  • Item must be unused and in original packaging

  • Proof of purchase is required

  • Product must be bought from Veon’s official channels

Returns process:

  • Contact us at veon.customersupport@gmail.com with your order number, reason for return, and photos (if applicable)

  • Ship returns to our facility in China

  • Customer covers return shipping costs (unless the item is defective on arrival)

Faulty or damaged items:

  • Notify us within 7 days of delivery

  • Provide photos/videos of the issue

  • We’ll arrange a replacement or refund at no extra cost

Refunds:

  • Processed within 5–10 business days after we receive and inspect the item

  • Refunded to your original payment method

10. What items cannot be returned?
We do not accept returns for:

  • Products damaged due to misuse or neglect

  • Items returned without prior authorization