Shipping Policy

Shipping Policy

Last updated: 13 August 2025

We are committed to delivering your order as quickly and securely as possible.

1. Shipping Destinations & Currencies

We ship from our suppliers in China to customers in the following countries:

South Africa (ZAR – South African Rand)
Austria (EUR – Euro)
Belgium (EUR – Euro)
Switzerland (CHF – Swiss Franc)
Czechia (CZK – Czech Koruna)
Germany (EUR – Euro)
Denmark (DKK – Danish Krone)
Spain (EUR – Euro)
Finland (EUR – Euro)
France (EUR – Euro)
United Kingdom (GBP – Pound Sterling)
Ireland (EUR – Euro)
Italy (EUR – Euro)
Netherlands (EUR – Euro)
Norway (NOK – Norwegian Krone)
Poland (PLN – Polish Zloty)
Portugal (EUR – Euro)
Sweden (SEK – Swedish Krona)

United States (USD – United States Dollar)
Canada (CAD – Canadian Dollar)

United Arab Emirates (AED – UAE Dirham)
Hong Kong (HKD – Hong Kong Dollar)
Israel (ILS – Israeli New Shekel)
Japan (JPY – Japanese Yen)
South Korea (KRW – South Korean Won)
Malaysia (MYR – Malaysian Ringgit)
Singapore (SGD – Singapore Dollar)

Australia (AUD – Australian Dollar)
New Zealand (NZD – New Zealand Dollar)

2. Processing Times

  • Orders are processed within 2–5 business days after payment confirmation.

  • Processing times may be extended during high-demand periods or public holidays.

3. Estimated Delivery Times

  • South Africa: 7–15 business days from dispatch.

  • International: 7–15 business days from dispatch, depending on destination.

  • Delivery times are estimates and are not guaranteed.

4. Customs, Duties, and Taxes

  • International orders may be subject to import duties, customs fees, or taxes charged by the destination country.

  • These charges are the customer’s responsibility and are not included in the product price or shipping fee.

  • Veon is not responsible for delays caused by customs clearance or postal services.

5. Tracking

  • A tracking number will be provided once your order has been shipped.

  • Tracking updates may take up to 5 business days to appear after dispatch.

6. Lost or Delayed Shipments

  • If your order does not arrive within 30 business days from the date of dispatch, please contact us for assistance.

  • We are not liable for delays caused by incorrect address details provided by the customer.